Shipping Policy
Last updated: June 24, 2026
At Luster & Linger, every lamp is individually crafted to order. We do not maintain standing inventory, allowing each piece to receive the attention and care required during production.
Processing Time
Orders are typically processed for shipment within 5 to 10 business days following successful payment confirmation. Processing times are estimates and may vary during periods of increased demand, holidays, supply chain disruptions, or other circumstances beyond our control.
Customers will receive shipment confirmation and tracking information, when available, once an order has been dispatched.
Shipping Destinations
Luster & Linger ships worldwide. Certain countries or jurisdictions may impose restrictions, import requirements, or limitations on products of an artistic or adult-themed nature. Customers are solely responsible for ensuring that products may be legally imported into their country, region, or locality before placing an order.
Shipping Charges
Shipping charges are calculated at checkout unless otherwise expressly stated. Promotional free shipping offers, when available, apply only under the specific conditions described at the time of offer.
Custom Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other charges imposed by the destination country.
These charges are not included in the purchase price or shipping cost unless explicitly stated otherwise. The customer is solely responsible for all customs duties, taxes, fees, and import-related charges assessed by local authorities.
Luster & Linger has no control over these charges and cannot estimate their amount.
Shipping Delays
Delivery estimates provided by carriers are not guaranteed.
Luster & Linger shall not be responsible for delays caused by customs processing, carrier disruptions, weather conditions, labor disputes, governmental actions, or other events outside our reasonable control.
Lost or Undeliverable Packages
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect addresses, refusal of delivery, failure to pay customs charges, or failure to collect shipments may be subject to additional shipping fees before reshipment.
Risk of Loss
Ownership and risk of loss transfer to the customer upon delivery of the package to the shipping carrier. Customers should inspect all shipments promptly upon receipt and report any damage in accordance with our Returns, Exchanges, and Warranty Policies.
Returns, Exchanges, and Refund Policy
Last updated: June 24, 2026
At Luster & Linger, each lamp is individually crafted to order. Due to the custom-made nature of our products, all sales are final.
No Returns
Luster & Linger does not accept returns for reasons including, but not limited to:’
- Change of mind
- Personal preference
- Buyer’s remorse
- Incorrect expectations
- Accidental orders
- Delays caused by shipping carriers or customs authorities
- Failure to read product descriptions or specifications prior to purchase
No Refunds
Except where required by applicable law, Luster & Linger does not offer refunds once an order has been placed and production has begun. Completed and delivered orders are non-refundable.
Damaged or Defective Items
Customers must inspect their order immediately upon receipt. If a product arrives damaged or defective, customers must contact Luster & Linger within seven (7) calendar days of delivery and provide:
- Order number
- Clear photographs showing the damage or defect
- Photographs of the product packaging when applicable
- Failure to report damage within the required period may result in denial of the claim.
Approved Claims
If Luster & Linger determines that a product arrived damaged or contains a manufacturing defect, we may, at our sole discretion:
- Repair the product
- Replace the product
- Provide replacement parts
- Issue store credit
Exchanges
Exchanges are only available for products that arrive damaged or defective and have been approved through the claims process described above, and only after the product has been returned to and received at our studio. Exchanges will not be granted for differences in personal taste, color perception, artistic interpretation, or customer preference.
Order Cancellation
Orders may be cancelled only if production has not yet begun.
Once production has commenced, cancellation requests may be denied due to the custom-made nature of the product.
Limitation of Liability
To the maximum extent permitted by law, Luster & Linger shall not be responsible for indirect, incidental, consequential, special, or punitive damages arising from the purchase, shipment, delivery, use, or inability to use any product.