Privacy Policy
Last updated: June 24, 2026
Luster & Linger (“Luster & Linger”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, products, and services. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following categories of personal information:
Personal Identification Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Order Information
- Product purchased
- Order history
- Delivery information
- Customer service interactions
Payment Information
Payment transactions are processed through third-party payment processors. We do not store complete credit card numbers or payment card security codes on our servers.
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Referring websites
- Session information
Marketing Information
- Newsletter subscriptions
- Communication preferences
- Responses to promotional campaigns
Communications
- Messages sent through contact forms
- Customer support inquiries
- Reviews, feedback, and survey responses
HOW WE COLLECT INFORMATION
Information may be collected:
- Directly from you when placing an order
- When creating an account (if applicable)
- When subscribing to newsletters
- When contacting customer support
- Through cookies and similar technologies
- Through analytics and advertising tools
- Through third-party service providers involved in processing transactions
LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION
Where applicable under laws such as the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:
Contract Performance
To process and fulfill purchases, deliver products, and provide customer support.
Consent
When you voluntarily subscribe to newsletters, marketing communications, or other optional services.
Legitimate Interests
To improve website functionality, analyze performance, prevent fraud, protect our business, and maintain security.
Legal Obligations
To comply with tax laws, accounting requirements, legal processes, and other applicable regulations.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process and fulfill orders
- Verify transactions
- Provide customer support
- Communicate regarding purchases
- Send shipping updates
- Improve website performance and functionality
- Enforce our Terms of Use
- Comply with legal obligations
- Send marketing communications where permitted or consented to
MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may send promotional emails regarding products, launches, offers, and updates.
You may unsubscribe at any time by:
- Clicking the unsubscribe link contained in marketing emails
- Contacting us directly
Unsubscribing from marketing communications will not affect transactional communications related to orders or customer service.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies.
Essential Cookies
These cookies are necessary for the operation of the website, including:
- Shopping cart functionality
- Checkout processes
- Security features
- User authentication
Analytics Cookies
These cookies help us understand how visitors interact with our website, including:
- Website traffic measurement
- Visitor behavior analysis
- Performance monitoring
Marketing Cookies
These cookies may be used to:
- Measure advertising effectiveness
- Deliver relevant advertisements
- Support social media integrations
- Conduct remarketing campaigns
Managing Cookies
Most browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect website functionality.
DO NOT TRACK SIGNALS
Some web browsers provide “Do Not Track” signals. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party providers to assist with our business operations, including:
- Payment processing
- Shipping and logistics
- Website hosting
- Analytics services
- Marketing services
- Fraud prevention
- Email communication
Examples may include:
- Stripe
- PayPal
- Google Analytics
- Meta Pixel
- Mailchimp
These providers may receive personal information only to the extent necessary to perform their services. We encourage users to review the privacy policies of these providers.
FRAUD PREVENTION
To protect customers and our business, orders nay be reviewed using automated and manual fraud detection measures. Transactions identified as potentially fraudulent may be delayed, cancelled, or subject to additional verification.
CUSTOMER ACCOUNTS
If customer accounts are offered on our website:
- Users are responsible for maintaining the confidentiality of account credentials.
- Users should notify us promptly of unauthorized account activity.
- Users may update account information through their account settings where available.
INTERNATIONAL DATA TRANSFERS
Because Luster & Linger ships internationally and may utilize service providers located in multiple jurisdictions, personal information may be transferred, processed, and stored outside your country of residence. Such jurisdictions may have privacy protections that differ from those in your country. By using our website, you consent to these transfers where permitted by applicable law.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
- Fulfill orders
- Maintain business records
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting, and regulatory obligations
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of internet transmission, electronic storage, or security system can be guaranteed to be completely secure. Users provide information at their own risk.
YOUR PRIVACY RIGHTS
Depending on your location and applicable laws, you may have rights to:
- Access personal information
- Correct inaccurate information
- Request deletion of information
- Request restriction of processing
- Object to certain processing activities
- Withdraw consent where consent is the basis of processing
- Receive a copy of certain information in a portable format
To exercise these rights, contact us using the information provided below.
CANADIAN PRIVACY RIGHTS
Luster & Linger strives to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation. Canadian residents may request information regarding the existence, use, and disclosure of their personal information, subject to legal limitations.
COMPLAINTS
If you believe your privacy rights have been violated, please contact us so that we may address your concerns. Depending on your jurisdiction, you may also have the right to file a complaint with the applicable privacy regulator or supervisory authority.
CHILDREN’S PRIVACY
Our products and services are not directed toward children or individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.
DATA BREACHES
In the event of a data breach affecting personal information, we will take reasonable steps to investigate the incident, mitigate harm, and provide notifications where required by applicable law,
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes become effective upon posting the updated Privacy Policy on our website. The “Last Updated” date will indicate the most recent revision.
CONTACT US
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
Luster & Linger